1. Information About Us

Our Website, https://www.orwrite.com/ is owned and operated by Us

 

2. Access to and Use of Our Website

2.1 Access to Our Website is free of charge. 

2.2 It is your responsibility to make any and all arrangements necessary in order to access Our Website.

2.3 Access to Our Website is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Website (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Website (or any part of it) is unavailable at any time and for any period. 

​

3. Age Restrictions 

Consumers may only purchase Services through Our Website if they are at least 18 years of age. 

​

4. Business Customers
These Terms of Sale do not apply to customers purchasing Services in the course of business.  

 

5. Services Location

Our Services are available in Plymouth only. Customers from outside this area may order Services from Us, however such Services can only be provided in this area as outlined in the Services description on Our Website.  

​

6. Services, Pricing and Availability 

6.1 We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.

6.2 Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Services, not to different Services altogether.

6.3 ​Where appropriate, you may be required to select the required package of Services for instance, in relation to a Course.

6.4 We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Purchase. Availability indications are provided on Our Website however, such indications may not take into account orders that have been placed by other customers during your visit to Our Website.
6.5 We take reasonable care to ensure that the prices displayed on Our Website are accurate at the time they are published. We may update prices or amend, add, or withdraw special offers from time to time where necessary. Any changes in price will not affect a Purchase you have already made (subject to sub-Clause 6.8 in relation to VAT).
6.6 All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information; We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, We will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase at the correct price or to cancel your order (or the affected part of it).  We will not proceed with processing your order in this case until you respond. If We do not receive a response from you within 7 days, We will treat your order as cancelled and notify you of this in writing.
6.7 In the event that the price of Services you have ordered changes between your Purchase being placed and Us processing that Purchase and taking payment, you will be charged the price shown on Our Website at the time of placing your Purchase.

6.8 We are not currently VAT registered. If We become VAT registered in the future, Our Website will be updated accordingly. At that time, We will confirm whether the prices shown include or exclude VAT, which will be charged at the prevailing rate in force at the time of your Purchase. 

​

7. Orders and How Contracts are Formed  

7.1 Our Website will guide you through the ordering process. Before submitting your Purchase to Us you will be given the opportunity to review your Purchase and amend any errors. Please ensure that you have checked your Purchase carefully before submitting it.

7.2 No part of Our Website constitutes a contractual offer capable of acceptance. Your Purchase constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Purchase does not mean that We have accepted it. Our acceptance is indicated by Us sending you an Purchase Confirmation by email. Only once We have sent you an Purchase Confirmation will there be a legally binding contract between Us and you (“the Contract”).

7.3 Purchase Confirmations shall contain the following information:

7.3.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;

7.3.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges;

7.3.3 The date(s) and location of the Services you have ordered.

7.4 If We, for any reason, do not accept or cannot fulfil your Purchase, no payment shall be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.

7.5 You may change your Purchase at any time before We begin providing the Services by contacting Us by email to: getintouch@orwrite.com

7.6 If you change your Purchase, We will confirm all agreed changes in writing, usually by email.

7.7 If you change your mind, you may cancel your Purchase or the Contract before or after We begin providing the Services subject to these Terms of Sale. For details of your cancellation rights, please refer to Clauses 10 and 11.

7.8 We may cancel your Purchase at any time before We begin providing the Services in the following circumstances:

7.8.1 The required personnel, Services location and/or required materials necessary for the provision of the Services are not available; or

7.8.2 An event outside of Our control continues for more than 14 days (please refer to Clause 15 for events outside of Our control).

7.9 If We cancel your Purchase under sub-Clause 7.8 and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days. If We cancel your Purchase, you will be informed by telephone or email and the cancellation will be confirmed in writing by email and any refunds due under this Clause 7 will be made using the same payment method that you used when ordering the Services 

​

8. Payment

8.1 Payment must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Purchase Confirmation.

8.2 We accept payment by PayPal and all major credit or debit cards on Our Website.

8.3 We do not charge any additional fees for any of the payment methods listed in sub-Clause 8.2.  

8.4 If you believe that We have charged you an incorrect amount, please contact Us using the contact details at Clause 16.

 

9. Our Provision of the Services and Your Obligations

9.1 As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the creative writing sector, and in accordance with any information provided by Us about the Services and about Us. We will begin providing the Services on the date agreed when you make your Purchase (which We shall confirm in the Purchase Confirmation).  Please note that if you request that the Services begin within the legal 14 calendar day cancellation (or “cooling off”) period, your right to cancel may be limited or lost. Please refer to Clauses 10 and 11 for more details on your cancellation rights, including the cooling off period. We will use all reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.

9.2 We will continue providing the Services until the estimated completion date set out in the Purchase Confirmation.

9.3 The Event Leader will make every reasonable effort to provide the Services in a timely manner and to complete them on time. We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please refer to Clause 15 for events outside of Our control.

9.4 If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible.

9.5 If the information you provide or the action you take under sub-Clause 9.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.  If additional work is required from Us to correct or compensate for a mistake made as a result of delayed, incomplete or otherwise incorrect information or action that you have provided or taken, We may charge you a reasonable additional sum for that work.

9.6 In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue. Unless the issue is an emergency that requires immediate action, We will inform you in advance by email or telephone before suspending or interrupting the Services.

9.7 If the Services are suspended or interrupted under sub-Clause 9.6, you will not be required to pay for them during the period of suspension. 

9.8 If you are unable to attend any class that forms part of a Course, We will provide you with any resources that were shared or that may assist with the missed class. It is your responsibility to complete sufficient work to catch up before the next class. No refunds will be given for any classes missed as part of a course.

9.9 You must treat the Us, the Event Leader and other participants, clients, or service users with courtesy and respect at all times. We reserve the right to suspend or terminate your access to the Services if, in the Event Leader’s opinion, your behaviour is disrespectful, offensive, or disruptive. 

​

Group Work and Workshopping

9.10 As part of a Course, you may be required to take part in pair or group exercises. You must respect the privacy of all participants and keep confidential any personal information or creative work that is shared with you.

9.11 If a Course involves “workshopping,” which means that participants share their writing with the rest of the group for discussion and feedback the following shall apply:

9.11.1 Other participants’ writing may be circulated to you by email (or via another platform used for the Course) for feedback. Such material is provided for your personal use within the Course only. You must not share, copy, distribute, publish, or use it for any purpose outside of the Course;

9.11.2 You must not upload, input, or otherwise share any participant’s writing (or extracts from it) with any artificial intelligence software, tools, or platforms;

9.11.3 If you would like your own writing to be shared with the group, you must send it directly to Us. You must not circulate your writing directly to other participants;

9.11.4 All intellectual property rights in participants’ writing remain with the original author. Receiving another participant’s work does not grant you any rights to use it beyond providing feedback within the Course.

9.11.5 Feedback should be constructive and respectful. The Event Leader reserves the right to moderate discussions and may remove any participant who acts, in its opinion, in a way that is disrespectful, offensive, or disruptive. No refunds shall be provided to you if you are removed from the Services for this reason.  

9.12 No refunds will be given if you choose not to participate in group work or workshopping activities.

 

Recording and Use of Materials

9.13 You are strictly prohibited from recording any part of the Services, whether by video, audio, any artificial intelligence software or tools or any other means, unless We have given you Our express prior written consent.

9.14 All materials provided by Us as part of the Services (including but not limited to slides, recordings, handouts, and written resources) are for your personal use only. You must not copy, distribute, share, publish, sell or make such materials available to any third party without Our prior written consent. 

​

Consequences of Breach

9.14 If you are in breach of any of your obligations under these Terms of Sale, including (without limitation) those set out in this Clause 9, We reserve the right to remove you immediately from the Course or Retreat. In such circumstances, you will not be entitled to any refund in respect of the Services (whether completed or not).

9.15 Without prejudice to the generality of the foregoing, the unauthorised use of artificial intelligence tools, plagiarism, or any other conduct that infringes any of Our intellectual property rights or of any third party will constitute a breach of these Terms of Sale. You acknowledge that any such infringement could expose you to legal action by the relevant rights holder, including (but not limited to) claims for damages, injunctive relief, and recovery of legal costs. 

​

10. Your Legal Right to Cancel (Cooling Off Period)

10.1 If you are a Consumer, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Purchase is accepted and We have sent you a Purchase Confirmation, i.e. when the Contract between you and Us is formed. The period ends at the end of 14 calendar days after that date.

10.2 If you wish to exercise your right to cancel under this Clause 10, you must inform Us of your decision within the cooling off period. You may do so in any way you wish, however for your convenience We offer a cancellation form which will be sent with the Purchase Confirmation. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling off period lasts for whole calendar days. If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:

10.2.1 Email: getintouch@orwrite.com  

10.2.2 Post: Orwrite, The Apex, Derriford Business Park, Brest Road, Plymouth PL6 5FL

10.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

10.4 As specified in sub-Clause 10.1, if the Services are to begin within the cooling off period you are required to make an express request to that effect. This request forms a normal part of the Purchase process.  By requesting that the Services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:

10.4.1 If the Services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.

10.4.2 If you cancel after provision of the Services has begun but is not yet complete you will still be required to pay for the Services provided up until the point at which you inform Us that you wish to cancel.  The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 7 days and in any event no later than 14 calendar days after you inform Us that you wish to cancel. Refunds will be made using the same payment method you used when ordering Services. 

​

11. Cancellation After the Legal Cancellation Period

11.1 Cancellation of the Contract after the 14 calendar day cooling off period has elapsed shall be subject to the following specific terms:

11.1.1 If you order a Retreat, you must provide Us with at least 48 hours’ notice of your wish to cancel your Purchase, in which case you will be provided with a full refund or you can choose to move your Purchase to a different Retreat that we have available; and

11.1.2 If you order a Course, you must provide Us with at least 72 hours’ notice of your wish to cancel your Purchase, in which case you will be provided with a full refund or you can choose to move your Purchase to a different Course that we have available.

11.2 If you wish to cancel under this Clause 12, you must inform Us of your decision to do so.  You may do so in any way you wish, however for your convenience We offer a cancellation form which will be sent with the Purchase Confirmation. If you would prefer to contact Us directly, please use the following details:

11.2.1 Email: getintouch@orwrite.com  

11.2.2 Post: Orwrite, The Apex, Derriford Business Park, Brest Road, Plymouth PL6 5FL

11.3 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

11.4 You may be entitled to cancel immediately by giving Us written notice in the following circumstances:

11.4.1 We breach the Contract in a material way and fail to remedy the breach within 14 days of you asking Us to do so in writing; or

11.4.2 We go into liquidation or have a receiver or administrator appointed over Our assets; or

11.4.3 We change these Terms of Sale to your material disadvantage; or

11.4.4 We are adversely affected by an event outside of Our control (as under sub-Clause 15.2.5).

11.5 Eligibility for refunds may vary according to the Services ordered as outlined in sub-Clause 11.1.  You will be required to pay for Services supplied up until the point at which you inform Us that you wish to cancel (please note that this may include charges for preparatory work that We have undertaken where We have reasonably incurred costs). Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums. If you are cancelling due to Our failure to comply with these Terms of Sale or the Contract, you will not be required to make any payment to Us (unless such failure is due to an event outside of Our control or is due to your failure to comply with any of your obligations).

11.6 Refunds under this Clause 11 will be issued to you within 7 days and in any event no later than 14 calendar days after the date on which you inform Us that you wish to cancel. Refunds will be made using the same payment method you used when ordering the Services. 

​

12. Our Rights to Cancel

12.1 For cancellations before We begin providing the Services, please refer to sub-Clause 7.9.

12.2 We may cancel the Services after We have begun providing them due to an Event outside of Our control that continues for more than 14 days (as under sub-Clause 15.2.4), or due to the nonavailability of required personnel and/or required materials necessary for the provision of the Services.  In such cases, you will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling the contract. Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.

12.3 Once We have begun providing the Services, We may cancel the Contract at any time and will give you at least 30 days’ written notice of such cancellation. You will only be required to pay for Services that you have received. Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.

12.4 Refunds due under this Clause 11 will be issued to you within 7 days and in any event no later than 14 calendar days after the day on which We inform you of the cancellation. Refunds will be made using the same payment method you used when ordering the Services.

12.5 We may cancel immediately by giving you written notice if you breach the contract in a material way and fail to remedy the breach within 7 days of Us asking you to do so in writing. 

​

13. Problems with the Services and Your Legal Rights

13.1 We always use reasonable endeavours to ensure that Our Services are trouble-free. If, however, there is a problem with the Services please contact Us as soon as is reasonable possible via email to: getintouch@orwrite.com  

13.2 We will use reasonable endeavours to remedy problems with the Services as quickly as is reasonably possible and practical. 

13.3 We will not charge you for remedying problems under this Clause 13 where the problems have been caused by Us, any of Our agents or sub-contractors, or where nobody is at fault. If We determine that a problem has been caused by you, including your provision of incorrect or incomplete information or taking of incorrect action, sub-Clause 9.5 will apply and We may charge you for the remedial work.

13.4 As a Consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office. If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not 6 possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price.  If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price.  If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance.  In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you. In addition to your legal rights relating directly to the Services, you also have remedies if We use materials that are faulty or incorrectly described. 

​

14. Our Liability

14.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.

14.2 We provide Services for domestic and private use or purposes. We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

14.3 Nothing in these Terms of Sale seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

14.4 Nothing in these Terms of Sale seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.

14.5 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office. 

​

15. Events Outside of Our Control (Force Majeure)

15.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic, pandemic or other natural disaster, or any other event that is beyond Our reasonable control

15.2 If any event described under this Clause 15 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

15.2.1 We will inform you as soon as is reasonably possible;

15.2.2 Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

15.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

15.2.4 If the event outside of Our control continues for more than 30 days We may cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which We inform you of the cancellation;

15.2.5 If an event outside of Our control occurs and continues for more than 30 days and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience We offer a cancellation form which will be sent with your Purchase Confirmation.  If you would prefer to contact Us directly to cancel, please do so by email to: getintouch@orwrite.com. In each case, providing Us with your name, address, email address and telephone number.  Any refunds due to you as a result of such cancellation